# Add a missing organization to the directory

> Submit a Malaysian non-profit organization that is not yet in the DonorCARE directory, and check on your submission afterwards.

Source: https://donorcare.my/help/donors/add-a-missing-organization/

If an organization is not in the directory, you can submit it. A person reads every submission before anything is published, and a listing is free.

## Before you start

- You do not need an account. If you are not signed in you are asked for your own email address, so the reviewer can reach you. If you are signed in, that question is skipped.
- Search the directory first. The form also checks for you as you type the name, but a quick search saves time. See [Find an organization in the directory](https://donorcare.my/help/donors/npo-directory/).
- Have what you know to hand: the organization's registered name, registration number, contact details and a short description. Only the fields marked * are required.

## Steps

1. Open **Submit an NPO** from the footer of any directory page.
2. **Step 1, Basics.** Enter **Legal Name** (required, as registered). Optionally add **Name in Chinese or Tamil** (the name people know it by in their own language), **Registration Number** (from ROS, SSM or another registrar) and **Year Established**. As you type the name, the form checks the directory. If a match appears, you can select **Yes, this is us — claim it** to claim the existing listing, or **No, mine is different — continue** to carry on.
3. Select **Continue**. **Step 2, Contact.** Everything here is optional. Share what is already public: **Website**, **Public Email** (shown on the listing), **Phone**, **Facebook** and **Instagram** (a link or just the page name). If you are not signed in, you also enter **Your Email**. It is yours, not the organization's, and is used only to ask about this submission and tell you the outcome.
4. Select **Continue**. **Step 3, Category & Location.** Choose **Category**, **Organization Type** (choose **Other** if none fits) and **State**. These are required. Optionally add **District**, **City or Town**, **Address** (leave it out if there is no public address) and **Brief Description**.
5. Select **Continue**. **Step 4, Review.** Check every answer. Select **Edit** beside a group to go back and change it.
6. Select **Submit for Review**.

Your answers are kept on this device as you go, so you can pause and come back. Use **Back** to go to the previous step, or **Cancel** to leave.

## What happens next

You see "Thanks — your submission is with our reviewers." The page explains that a person reads every submission before anything is published. If it is approved, the listing goes live and an email is sent to the address you gave. It also says "We can't promise a date." It adds that if the organization's email domain matches yours, you get claim rights automatically on approval. Once the listing is live, the organization's team can claim the page and add photos, opening hours, services and ways to give. See [Claim your organization's listing](https://donorcare.my/help/donors/claim-our-listing/).

If the organization is already listed, you see "This NPO is already listed." Select **Claim Instead** to claim the existing listing.

## Check your submissions

Sign in, then open **My Submissions** from the directory footer. The page is called **My directory submissions**. Each submission shows the organization's name with a status: **Pending review**, **Approved**, **Rejected** or **Duplicate**, plus a **Reviewer note** if one was left. If you have none, it reads "No submissions yet."

## If something goes wrong

| What you see | What it means | What to do |
|---|---|---|
| "Please fix the highlighted answer before continuing." | An answer on this step is missing or not valid. | Correct the highlighted field, then select **Continue**. |
| "Some answers still need attention — we've taken you back to them." | An earlier step has a problem. | Fix the answers on the step you are taken to. |
| "One of the answers was not accepted. Please check the links, the year and the lists, then submit again." | A link, the year or a list answer was refused. | Check those fields and submit again. |
| "We couldn't reach the server. Your answers are saved on this device — try again in a moment." | Your connection dropped. | Try again shortly. Your answers are still there. |
| A message that you have reached the daily submission limit | You have sent as many submissions as are allowed in a day. | Try again tomorrow. |
| "Please sign in again" | Your sign-in has expired. | Sign in and submit again. |
| "We couldn't load your submissions. Refresh the page to try again." | The submissions list did not load. | Refresh the page. |

## Related

- [Find an organization in the directory](https://donorcare.my/help/donors/npo-directory/)
- [Claim your organization's listing](https://donorcare.my/help/donors/claim-our-listing/)
- [Suggest an edit to a listing](https://donorcare.my/help/donors/suggest-an-edit-to-a-listing/)