# Contact the organization you gave to

> Who to ask about a receipt, a refund or how your donation was used.

Source: https://donorcare.my/help/donors/contacting-an-organization/

For anything about a receipt, a refund, or how your donation was used, the organization you gave to is who to ask — DonorCARE runs the platform they use, but doesn't hold their money or make those decisions.

## Before you start

No account needed.

## Steps

1. **Open the organization's own site** — the one you gave through — and look for **Contact Us**. Your receipt and the appeal's page both link back to it.

   *Screenshot: the organization's Contact Us form.*
2. **Fill in Name, Email, a Category** — General Inquiry, Donation, Receipt, Ceremony, Refund, Technical or Other — **a Subject, and your Message**.

3. **Select Submit Ticket.** Confirmation: you'll get a reference number — keep it in case you need to follow up. Most organizations say they typically respond within 2 business days.

## If something goes wrong

| What you see | What it means | What to do |
|---|---|---|
| "Failed to submit" | A temporary problem sending your message | Wait a moment and select Submit Ticket again |

## Related

- [Find, download or re-send your receipt](https://donorcare.my/help/donors/find-my-receipt/)
- [I gave but I cannot see my donation](https://donorcare.my/help/donors/donation-not-showing/)
- [What we store about you](https://donorcare.my/help/donors/privacy-and-my-data/)