# Find, download or re-send your receipt

> Where your donation receipt is, how to download it again, and what to do if it never arrived.

Source: https://donorcare.my/help/donors/find-my-receipt/

Your receipt is a link sent to you by email as soon as your payment is confirmed — here's how to open it again, and what to do if it never arrived.

## Steps

1. **Check your email for your donation confirmation.** It arrives right after your payment is confirmed and includes a link to your receipt.
2. **Select the link to open your receipt again, any time.** The same link keeps working — you don't need to request a new one just to look at your receipt again.

3. **Select Download Receipt PDF** on the receipt page to save a copy to your device.

## If something goes wrong

| What you see | What it means | What to do |
|---|---|---|
| No email ever arrived | It may have landed in spam or junk, or your donation may still be confirming | Check your spam folder first. If you paid more than a few minutes ago, contact the organization you gave to and ask them to re-send your receipt |
| "Invalid or expired link" | The link was mistyped, cut off when copied, or the receipt no longer exists | Ask the organization you gave to for a fresh link |
| An old email's link shows a brief "Loading receipt…" page before opening | Older receipt links are automatically redirected to the current one — this is expected and only takes a moment | No action needed |

There's currently no way to look up a receipt on DonorCARE by typing in a receipt number — you'll always need the link from your confirmation email, or a fresh one from the organization.

## Related

- [Make a donation](https://donorcare.my/help/donors/making-a-donation/)
- [My payment failed](https://donorcare.my/help/donors/my-donation-failed/)
- [Contact the organization you gave to](https://donorcare.my/help/donors/contacting-an-organization/)