# What's on an organization's page

> What you'll find on an organization's public page or website: about, campaigns, updates, FAQ and how to contact them.

Source: https://donorcare.my/help/donors/read-an-organizations-page/

Every organization on DonorCARE has a public page, and many also run a full website. This page explains what each part is, so you can check who you're giving to before you donate.

## Before you start

No account needed. Organizations choose which parts to show and can change some of the wording, so what you see may differ from this page.

## What you'll see

### The organization's website

If the organization has set up a website, you'll see these parts:

- **A top bar and menu** with **Home**, **About**, **FAQ**, **Contact** and **Posts**. An organization may also add an announcement bar above it.
- **The home page.** The organization chooses which blocks appear and in what order. These can include a welcome banner, its campaigns (by default headed **Support Our Causes**, with a **Donate Now** button on each), an **About Us** block, its latest updates, **How It Works**, **Our Impact** and **Transparency**.
- **Posts** — the page headed **Updates** lists the organization's news. Pinned items are marked **Pinned**; use **← Previous** and **Next →** to move between pages. If there's nothing yet, it says "No updates yet. Check back soon!"
- **FAQ** — the page headed **Frequently Asked Questions**. At the bottom, **Still have questions?** leads to **Contact Us →**.
- **Contact** — the page headed **Contact Us**, with a form to send a message. See [Contact the organization you gave to](https://donorcare.my/help/donors/contacting-an-organization/).
- **The footer** — **Quick Links**, **Legal**, **Contact** details and, if the organization has set them, **Operating Hours**.
- **Language, appearance and account buttons.** If the organization has turned it on, a language button switches the site between English and Chinese (its label reads **Switch to English** or **切换至中文**). A button (**Switch to dark mode** or **Switch to light mode**) changes the colors. A cart, **Log in** and, once you're signed in, **My Account** also sit in the bar.

### An organization's profile page

Organizations without a website still have a profile page on DonorCARE. It shows:

- The organization's name, **Verified** if it has been checked, and a short description.
- Buttons: **View Campaigns** (jumps to its campaigns), **Contact Us** (opens an email to the organization), **Website** (its own site, if it has one) and **View in NPO Directory**.
- **Support Our Causes** with its live campaigns, grouped under the organization's own headings. With none live, the heading reads **Our Campaigns** and a note says to check back later.
- **What We Do**, and a count of **Active campaigns**.
- **Get in Touch** — **Email**, **Phone**, **Website** and **Address**, with a **Send a Message** button.
- **Legal Information** — **Registered Name**, **Organization Type** and **Registration Number**, so you can check the organization is registered. See [Understand a directory listing](https://donorcare.my/help/donors/understand-a-directory-listing/).

If the page can't be found, you'll see "Organization Not Found" and a **Browse Organizations** button.

## If something goes wrong

| What you see | What it means | What to do |
|---|---|---|
| "Organization Not Found" | The link is wrong, or the organization isn't listed | Select **Browse Organizations**, or try the [directory](https://donorcare.my/help/donors/npo-directory/) |
| A page is in Chinese or English and you wanted the other | The site has a language button | Use the language button in the top bar; if there's none, the organization hasn't turned it on |
| Nothing under **Support Our Causes** | The organization has no live campaign right now | Check back later, or [find another campaign](https://donorcare.my/help/donors/find-a-campaign/) |

## Related

- [Find a campaign to support](https://donorcare.my/help/donors/find-a-campaign/)
- [Read a campaign page](https://donorcare.my/help/donors/read-a-campaign-page/)
- [Find an organization in the directory](https://donorcare.my/help/donors/npo-directory/)
- [Contact the organization you gave to](https://donorcare.my/help/donors/contacting-an-organization/)