# My monthly donation failed

> Why a recurring charge did not go through, and how to fix it before the next attempt.

Source: https://donorcare.my/help/donors/recurring-charge-failed/

A scheduled charge on your monthly, quarterly or yearly donation didn't go through — almost always because the card on file couldn't be charged.

Recurring donations on DonorCARE are always charged to a saved card. If your bank account or a different payment method was involved in your original gift, that only applies to a one-off donation, not a recurring one.

## Check these first

1. **Look for an email from the organization** with the subject "Action needed: Your payment to [organization] failed." It names the reason the bank gave.
2. **Check whether your card has expired.** DonorCARE emails you before this happens ("Your card expires soon — keep your [appeal] donation going"), and again once it has ("Your card has expired — [appeal] donations are paused").
3. **Check the card itself with your bank** — an expired, blocked, canceled or over-limit card is the most common reason a scheduled charge doesn't go through.

## By what you see

### "Action needed: Your payment to [organization] failed"

**What it means.** The scheduled charge didn't complete, and DonorCARE will automatically retry it a few more times before pausing the donation.

**What to do.** Select **Update Payment Method** in the email, or open your [management link](https://donorcare.my/help/donors/manage-recurring-giving/) and select **Update card**, to add a working card before the next attempt.

### "Your card expires soon — keep your [appeal] donation going"

**What it means.** Your saved card is still working, but it's about to expire, so an upcoming charge will fail if nothing changes.

**What to do.** Follow the link in the email, or open your management link and select **Update card**, to add your new card ahead of time.

### "Your card has expired — [appeal] donations are paused"

**What it means.** Repeated failures (or an expired card) have paused the donation — nothing more will be charged until you act.

**What to do.** Open your management link, select **Update card** to add a working card, then select **Resume donation**.

## Still stuck

Contact the organization you're giving to — they can see the same status you do and help you sort out a payment issue directly. See [Contact the organization you gave to](https://donorcare.my/help/donors/contacting-an-organization/).

## Related

- [Change, pause or cancel monthly giving](https://donorcare.my/help/donors/manage-recurring-giving/)
- [My payment failed](https://donorcare.my/help/donors/my-donation-failed/)
- [Contact the organization you gave to](https://donorcare.my/help/donors/contacting-an-organization/)