# Add donation instructions to your listing

> Show donors how to give to your organization directly, such as by bank transfer or DuitNow QR.

Source: https://donorcare.my/help/organizations/account/add-donation-instructions-to-your-listing/

**Who can do this:** The account that completed the claim. If your organization is a DonorCARE customer, an Owner or Admin by default.

<!-- Offline instructions and Payment methods accepted save directly. Ways to give (account details) is held for 72 hours. -->

Tell donors how to give to you outside DonorCARE. Donors see these instructions on your public directory page.

## Before you start

- Claim the listing. See [Claim your organization's listing](https://donorcare.my/help/donors/claim-our-listing/).
- Account numbers and payment links go in **Ways to give**, not in the free-text **Offline instructions** box.

## Steps

1. **Open the Giving step.** At `donorcare.my/my-listings`, open your listing and go to **Giving** (**How donors can give to you**).

2. **Add a way to give.** Under **Where donors send money**, select **Add a way to give** and choose a type: **DuitNow QR**, **Bank transfer**, **JomPAY**, **Cheque**, **Telegraphic transfer (overseas)**, **Cash at our premises** or **Our own payment page**. For a bank transfer, fill in **Account holder**, **Bank** and **Account number**.

3. **Select Save and start the 72 hours.** The form tells you: "This change goes live in 72 hours. Everyone on your listing's contact list gets an email with a link to stop it." This delay is deliberate, so nobody can quietly redirect your donations.

4. **Watch the change go live.** Until then, the method shows **Not live yet**, or a **Change pending:** line with the time it goes live. If the account holder's name needs a check, you see "Our team will check the account holder's name before it can go live", and the line reads **In review:**. Donors keep seeing the current details until the change goes live.

5. **Add words of guidance, if you like.** Under **Giving**, **Payment methods accepted** lists labels only, such as Bank transfer or DuitNow QR. The text box **Offline instructions** is shown to donors as you type it. Put one detail per line: a heading such as "Bank Transfer:", then the bank's name, and so on. Select **Save & continue**. These two fields go live as soon as you save.

## Change or remove a way to give

- Select **Edit** or **Remove** on the method. Removing asks you to confirm with **Remove it** or **Keep it**. Removals are held for 72 hours as well.
- To cancel a change that hasn't gone live, select **Stop this change**. You see "That change was stopped. Nothing new will go live." Anyone on the listing's contact list can also stop it from the link in their email.

## If your organization is a DonorCARE customer

The **Directory Listing** page in the admin has a **Donation instructions** section with **Payment methods accepted** and **Offline instructions**. It does not have the **Where donors send money** card. See [Your directory listing](https://donorcare.my/help/organizations/account/your-directory-listing/).

## If something goes wrong

| What you see | What it means | What to do |
|---|---|---|
| "Account numbers can't go in Offline instructions. Add your bank details in the Ways to give section instead." | The text looks like it holds an account number | Remove the number from the text and add it under **Add a way to give** |
| "Enter the account holder", "Enter the bank" and so on | A required field is empty | Fill it in |
| "The link must start with https://" | The payment page link is incomplete | Start the link with https:// |
| "Enter an address or opening hours" | A cash method needs one of the two | Fill in one |
| "Please sign in again to continue." | Your session ended | Sign in again |
| "Nothing was different, so nothing changed." | You saved the same details | No action needed |

## Related

- [Edit your claimed listing](https://donorcare.my/help/organizations/account/edit-your-claimed-listing/)
- [Your directory listing](https://donorcare.my/help/organizations/account/your-directory-listing/)