# Correct your registration details

> Submit your registration number, registration type and tax-exempt status for review, and see what happens next.

Source: https://donorcare.my/help/organizations/account/correct-your-registration-details/

**Who can do this:** The account that completed the claim. If your organization is a DonorCARE customer, an Owner or Admin by default.

<!-- Same fields and wording in the donor-site editor and the admin Directory Listing page. -->

Three fields on your listing are not saved directly. You propose a new value, and a reviewer approves it before it goes live. This is because donors and reviewers rely on these fields for identity and tax purposes.

## Before you start

- Claim the listing. See [Claim your organization's listing](https://donorcare.my/help/donors/claim-our-listing/).
- Have your official registration details to hand. A number you type is evidence for the reviewer, not proof by itself, and it is also printed on the public page for anyone to read.

## Steps

1. **Open Registration & tax.** At `donorcare.my/my-listings`, open the **Registration & tax** step. In the admin, open **Organization → Directory Listing** and find **Registration & tax status**. A reviewer approves these fields before they take effect.

2. **Enter the new value.** The three fields are:
   - **Registration number**: a reviewer checks it against your official registration before it goes live. In the admin it is described as the identity key linking your listing to your organization.
   - **Registration type**
   - **Tax-exempt approval**: choose **Unknown**, **Yes** or **No**. A reviewer verifies your tax-exempt approval, since donors rely on it for tax-deductible receipts.

   Each field has a badge: **Reviewed** when the current value has been through review, **Awaiting review** while a change is waiting.

3. **Select Submit for review** beside the field you changed. The button is only active once the value differs from the current one. The field's badge changes to **Awaiting review** and the field is locked.

4. **Wait for the decision.** The live value stays as it is until a reviewer approves your change. You can't approve your own proposal.

## Withdraw a proposal

While a field shows **Awaiting review**, select **Withdraw**. You are asked "Withdraw this proposal? The current value stays." Select **Yes, withdraw**, or **Cancel** to keep it.

## If something goes wrong

| What you see | What it means | What to do |
|---|---|---|
| "Enter a new value before submitting for review." | The value is the same as the current one | Change the value, then submit |
| "You've reached today's limit for proposed changes — try again in 24 hours." | You have submitted several proposals today | Try again in 24 hours |
| "This field can't be edited from here." | The field isn't one you can propose | No action; email support@donorcare.my if you think it should be |
| "You don't have permission to edit this listing." | Your account no longer manages this listing | Sign in with the account that claimed it |
| "This listing couldn't be found." | The listing was removed or your account isn't linked to it | See [Fix a problem claiming your listing](https://donorcare.my/help/organizations/account/fix-a-problem-claiming-your-listing/) |
| "Couldn't submit this for review. Try again." | The submission failed | Try again; if it keeps failing, email support@donorcare.my |

## Related

- [Edit your claimed listing](https://donorcare.my/help/organizations/account/edit-your-claimed-listing/)
- [Move from a claimed listing to DonorCARE](https://donorcare.my/help/organizations/account/move-from-a-claimed-listing-to-donorcare/)
- [Your directory listing](https://donorcare.my/help/organizations/account/your-directory-listing/)