# Edit your claimed listing

> Update your organization's public directory page, step by step, and see which changes go live at once.

Source: https://donorcare.my/help/organizations/account/edit-your-claimed-listing/

**Who can do this:** The account that completed the claim. Not tied to an organization role.

<!-- Organization staff whose organization is a DonorCARE customer use Organization → Directory Listing in the admin instead; see "If your organization is a DonorCARE customer" below. -->

Update the details donors see on your organization's public directory page. Changes to most fields go live on your public listing as soon as you save.

## Before you start

- Claim the listing first. See [Claim your organization's listing](https://donorcare.my/help/donors/claim-our-listing/).
- Sign in at `donorcare.my` with the account that completed the claim.

## Steps

1. **Open `donorcare.my/my-listings`.** With one listing, you go straight to its editor. With more than one, the page **Your directory listings** lists them; select **Edit →** beside the one you want.

2. **Work through the steps.** The editor shows a **Profile % complete** bar and these steps:
   - **Identity**: **Name**, **Local name (Chinese / Tamil)**, **Tagline**, **Short description**, **Full description**.
   - **Contact**: **Email**, **Phone**, **Website**, and your **Facebook URL**, **Instagram URL**, **LinkedIn URL**, **Twitter/X URL**, **YouTube URL** and **TikTok URL**.
   - **Location**: **State**, **City**, **District**, **Address**, **Google Maps URL**, **Latitude**, **Longitude**.
   - **Classification**: **Category**, **Sub-category**, **Secondary categories**, **Organization type**, **Principal deity**, **Year established**, **State constituency**.
   - **What you do**: **Services offered**, **Needs / what you're seeking support for**, **Languages spoken**, **Accessibility**, **Opening hours**, **FAQs**.
   - **Giving**: how donors can give to you. See [Add donation instructions to your listing](https://donorcare.my/help/organizations/account/add-donation-instructions-to-your-listing/).
   - **Photos & video**: a cover photo, a gallery and a **Video URL**.
   - **Registration & tax**: see [Correct your registration details](https://donorcare.my/help/organizations/account/correct-your-registration-details/).
   - **Impact**: figures and use of funds, reported by your organization.

3. **Add photos.** In **Photos & video**, drop a photo on the cover photo area or select **Click or drag a photo here**; once there is a photo, **Replace** or **Remove** it. In the gallery, select **Add photos** (up to 12). Photos must be JPEG, PNG or WebP, up to 5 MB. You can also select **or paste an image link** instead of uploading.

4. **Save each step.** Select **Save & continue** to save the step and move on, or **Skip for now** to move on without saving. On the last step the button reads **Save & finish**. **Back** returns to the previous step.

   If you jump to another step with unsaved changes, a bar says "You have unsaved changes in" that step's name, with **Save** and **Discard**.

5. **Check the result.** After the last step you see **Listing updated** and "Your changes are live on your public listing." Select **View public listing** to open it. You can also select **View public listing →** at the top of the editor at any time.

## What goes live straight away

Every field in the steps above except Registration & tax (including photos, video and offline instructions) goes live as soon as you save. The three **Registration & tax** fields are the exception; a reviewer approves them first.

## If your organization is a DonorCARE customer

You edit in the DonorCARE admin, under **Organization → Directory Listing** (page title **My Directory Listing**). It has the same fields, grouped as **Basics**, **Registration & tax status**, **Contact**, **Location**, **What you do**, **Photos**, **Socials** and **Donation instructions**, and one **Save changes** button at the bottom, with "Saved" shown when it works. Photos there are added as links: **Cover photo URL**, **Gallery photo URLs** (separated by commas) and **Video URL**. See [Your directory listing](https://donorcare.my/help/organizations/account/your-directory-listing/).

## If something goes wrong

| What you see | What it means | What to do |
|---|---|---|
| "Sign in to manage your listing" | You aren't signed in | Select **Sign in** and use the account that claimed the listing |
| "No listing linked to your account yet" | This account hasn't completed a claim | See [Fix a problem claiming your listing](https://donorcare.my/help/organizations/account/fix-a-problem-claiming-your-listing/) |
| "Listing not found" | The listing doesn't exist, or your account isn't linked to it | Select **Back to my listings** |
| "Choose a category from the list." / "Choose an organization type from the list." / "Choose a state from the list." | The value you typed isn't one of the options | Pick one from the list, then save again |
| "That doesn't look like a valid image link." | The photo link isn't usable | Paste a direct link to an image, or upload the photo |
| "You don't have permission to edit this listing." | Your account no longer manages this listing | Sign in with the account that claimed it |
| "Nothing to save." | You haven't changed anything in this step | Edit a field, or select **Skip for now** |
| "Couldn't save — try again." | The save failed | Try again; if it keeps failing, email support@donorcare.my |
| "That file is over the 5 MB limit." / "Use a JPEG, PNG or WebP image." | The photo doesn't meet the rules | Use a smaller file, or convert it to JPEG, PNG or WebP |
| "This photo is still over 4.5 MB after resizing. Try a smaller one." | The photo is too large even after it was shrunk | Use a smaller photo |
| "Too many uploads — try again in a few minutes." | You've uploaded many photos quickly | Wait a few minutes and try again |

## Related

- [Your directory listing](https://donorcare.my/help/organizations/account/your-directory-listing/)
- [Add donation instructions to your listing](https://donorcare.my/help/organizations/account/add-donation-instructions-to-your-listing/)
- [Correct your registration details](https://donorcare.my/help/organizations/account/correct-your-registration-details/)
- [Review suggested updates to your listing](https://donorcare.my/help/organizations/account/review-suggested-updates-to-your-listing/)