# Your directory listing

> How your organization appears in the public DonorCARE directory, and where you edit it.

Source: https://donorcare.my/help/organizations/account/your-directory-listing/

**Who can do this:** The account that completed the claim. If your organization is a DonorCARE customer, an Owner or Admin (or any role your Owner has given directory listing access).

<!-- A claimed listing isn't governed by an organization role: it belongs to the account that completed the claim. Once the listing is linked to a DonorCARE organization, the organization's role matrix also applies. -->

Your organization's entry in the public directory can be edited by your team once it is claimed. Where you edit it depends on whether your organization is a DonorCARE customer.

## Before you start

- Your listing needs to be claimed first. See [Claim your organization's listing](https://donorcare.my/help/donors/claim-our-listing/).

## Where you edit

| Your situation | Where you edit |
|---|---|
| You claimed the listing with a donor account, and your organization is not (yet) a DonorCARE customer | `donorcare.my/my-listings`, signed in with the account that completed the claim. See [Edit your claimed listing](https://donorcare.my/help/organizations/account/edit-your-claimed-listing/). |
| Your organization is a DonorCARE customer and its account has been linked to the listing | In the DonorCARE admin, under **Organization → Directory Listing**. The page is titled **My Directory Listing**. |

The **Directory Listing** item only appears in the admin sidebar once your organization owns a listing. A claimant who isn't part of a DonorCARE organization can't sign in to the admin, so for them `donorcare.my/my-listings` is the only editor.

## Status badges

The badge next to your organization's name shows who controls the listing.

| Badge on the public page | Badge shown in the admin editor | What it means for donors |
|---|---|---|
| **Unclaimed** | **Unmanaged** | Nobody from the organization controls the page. Donors can suggest changes. |
| **Claimed** | **Managed, not a customer** | Someone from the organization has claimed the listing and keeps it accurate. Donations are not taken through DonorCARE. |
| **Runs on DonorCARE** | **Runs on DonorCARE** | The organization collects donations through DonorCARE, and the listing shows a **Donate Now** button. |

**Runs on DonorCARE** describes where the organization takes donations. It is not a check of your registration papers. A listing linked to an organization that isn't live yet, or is still on the free plan, stays **Claimed** on the public page.

For how donors read these badges, see [Understand a directory listing](https://donorcare.my/help/donors/understand-a-directory-listing/).

## What you can do

- [Claim the listing](https://donorcare.my/help/donors/claim-our-listing/) if nobody has yet.
- [Edit your claimed listing](https://donorcare.my/help/organizations/account/edit-your-claimed-listing/): details, photos and what you do. Most changes go live as soon as you save.
- [Add donation instructions to your listing](https://donorcare.my/help/organizations/account/add-donation-instructions-to-your-listing/): how donors can give to you offline.
- [Correct your registration details](https://donorcare.my/help/organizations/account/correct-your-registration-details/): the three fields that a reviewer approves before they go live.
- [Review suggested updates to your listing](https://donorcare.my/help/organizations/account/review-suggested-updates-to-your-listing/): accept or dismiss changes proposed by other people.
- [Move from a claimed listing to DonorCARE](https://donorcare.my/help/organizations/account/move-from-a-claimed-listing-to-donorcare/): what changes when your organization joins DonorCARE.
- [Fix a problem claiming your listing](https://donorcare.my/help/organizations/account/fix-a-problem-claiming-your-listing/).

## If something goes wrong

| What you see | What it means | What to do |
|---|---|---|
| "No listing linked to your account yet" at `donorcare.my/my-listings` | The account you signed in with hasn't completed a claim | Claim the listing, or sign in with the account that did. See [Claim your organization's listing](https://donorcare.my/help/donors/claim-our-listing/). |
| "No directory listing linked to your account." in the admin | Your organization's account isn't linked to a listing | Claim the listing first, or see [Move from a claimed listing to DonorCARE](https://donorcare.my/help/organizations/account/move-from-a-claimed-listing-to-donorcare/) |
| "Listing not found" | The listing doesn't exist, or your account isn't linked to it | Select **Back to my listings**, or sign in with the right account |

## Related

- [Claim your organization's listing](https://donorcare.my/help/donors/claim-our-listing/)
- [Understand a directory listing](https://donorcare.my/help/donors/understand-a-directory-listing/)
- [Organization profile and branding](https://donorcare.my/help/organizations/account/organization-profile-and-branding/)