# Find a donation

> Searching, filtering and reading a single donation record.

Source: https://donorcare.my/help/organizations/donations/find-a-donation/

**Who can do this:** Owner, Admin, Finance, Member, Viewer

Every role that can see Donations can search and filter the full list down to the one gift you're after.

## Steps

1. **Open Donations, then select All Donations.**

2. **Search by name, email, campaign or receipt number.** The search box matches against the donor's name, the name printed on the receipt (if it's been overridden), the donor's email, the campaign name and the receipt number itself — so a receipt number typed into the search box finds the donation immediately.

   *Screenshot: the All Donations list with the search box and filter row visible.*
3. **Narrow with the filters.** Filter by status (Pending, Completed, Failed, Canceled, Voided, Draft), e-invoice status, payment method, campaign, or — once a campaign is chosen — its offering and tier. A date range is also available.

   The date range filters by when the record was **created** in DonorCARE, not by the payment date. For a donation entered on time, the two are the same day; for one entered later than the gift itself, a date range built around the gift date can miss it. If you're hunting for a backdated entry, drop the date filter and search by name or receipt number instead.

4. **Select a row to open it.** The donation's own page shows its full payment details, donor details, campaign and item, any e-invoice submission, and its audit history.

You're looking at the single donation record, with everything staff have ever changed on it.

## If something goes wrong

| What you see | What it means | What to do |
|---|---|---|
| The donation you're sure exists isn't in the list | A status or campaign filter is narrowing the list | Clear the filters and search by name or receipt number instead |
| A date-range search doesn't find a backdated gift | The date filter matches when the record was entered, not the payment date you typed on it | Search by donor name or receipt number instead of a date range |

## Related

- [Record an offline donation](https://donorcare.my/help/organizations/donations/record-an-offline-donation/)
- [Void or refund a donation](https://donorcare.my/help/organizations/donations/void-or-refund-a-donation/)
- [Clear the donation triage queue](https://donorcare.my/help/organizations/donations/clear-the-triage-queue/)
- [Export your data](https://donorcare.my/help/organizations/finance/export-your-data/)