# Find a name and correct it

> Checking whether a name is on the tablets, fixing a misspelling, and correcting a name that is already printed.

Source: https://donorcare.my/help/organizations/donations/find-and-correct-a-name/

**Who can do this:** Find a name: everyone. Correct Name (not printed yet): Owner, Admin, Finance, Member. Correct and Reprint (already generated or printed): Owner, Admin, Member

**Find a Name** answers "is my family's name up?" and fixes a misspelt one, from a phone or a desktop. It searches the names registered on one dharma event campaign.

## Find a name

1. **Open Find a Name.** On a phone, select **Find a Name** on the dashboard.

2. **Choose the campaign.** Only dharma event campaigns are listed, open ones first. DonorCARE remembers your choice on this device.

3. **Search.** Type a donor's name, a phone number, or the name written on the tablet. "No entries match." means nothing matched. If the list says "Type more to narrow it", add more letters.

   *Screenshot: Find a Name on a phone: search results, each with its status badge, wall page and its Correct Name or Correct and Reprint button.*

Each result shows the names, the offering, a status badge, where the name is, and the donor with their receipt number. Select the donor to open the donation.

### What the status badge means

| Badge | Meaning |
|---|---|
| **Not printed** | The name has not been through a print run yet |
| **Generated** | The page was generated, but nobody has marked it printed |
| **Printed**, with a date | The page was marked printed on that date |

### What the location line means

| Location line | Meaning |
|---|---|
| **Wall page 4 · not printed yet** | The name is on page 4 of the wall display, which has not been printed |
| **Wall page 4** | It was printed on page 4 of the wall display |
| **Addendum page 2 · not printed yet** | It will print on page 2 of the next addendum pack. See [Generate tablets](https://donorcare.my/help/organizations/tablets/generate-memorial-tablets/) |
| **Addendum page 2** | It was printed on page 2 of an addendum pack. The date on the **Printed** badge tells you which pack |
| **Not on a tablet yet** | The donation is completed but the name has no page yet |
| **Not on a tablet until the gift is verified** | The donation is still pending verification |

An offering with several parts shows the part first, for example "Memorial pack · Wall page 4".

## Correct a name that is not printed yet

1. Select **Correct Name** on the result.
2. Edit the name fields. You can only change the text in the slots the entry already has.
3. Select **Save Name**.

Names only. The number of names, the offering, the tier and the amount never change here. To change any of those, edit the donation itself.

## Correct a name that is already generated or printed

A tablet that exists on paper is never edited behind the paper. Instead, the entry goes back to the print queue with its corrected name.

Staff whose role can update **Tablets** see **Correct and Reprint** on such a result. By default that is Owner, Admin and Member. Finance and Viewer do not have it and see "Already printed. Ask the tablet coordinator to correct and reprint it." (for a generated tablet, "The tablet is already generated. Ask the tablet coordinator to correct and reprint it."). Ask someone who has the button. An Owner can change a role's access under [Roles and permissions](https://donorcare.my/help/organizations/team/roles-and-permissions/).

1. Select **Correct and Reprint**.
2. Read the note in the drawer. It names the place of the old name, for example "The old name is on wall page 4".

   *Screenshot: The Correct and Reprint drawer on a phone: the note naming where the old name is, and the name fields.*

3. Edit the name and select **Correct and Reprint**. A message confirms the name is back in the print queue on the Tablets page.
4. Print it from the Tablets page. The corrected name prints in the next **Addendum pack**, or on its wall page if it was the last one printed.
5. **Cover the old name on the wall** once the new one is up. DonorCARE keeps a record of the old name, but it cannot change the paper.

## Why the donation edit form will not change a printed name

On a donation's edit form, an entry whose tablet is already generated or printed shows "Tablet already generated, so this entry is locked" (or "printed"), and tells you a tablet coordinator can correct and reprint it from Find a Name. You cannot rename, move or remove that entry there. Use **Correct and Reprint**.

## If something goes wrong

| What you see | What it means | What to do |
|---|---|---|
| No campaign to choose | You have no dharma event campaign | Tablets only exist on dharma events |
| "Ask the tablet coordinator to correct and reprint it." instead of a button | Your role cannot update Tablets | Ask an Owner, Admin or Member |
| "Nothing changed." | You saved the same text | Edit the name first |

## Related

- [Generate tablets](https://donorcare.my/help/organizations/tablets/generate-memorial-tablets/)
- [Record a donation on your phone](https://donorcare.my/help/organizations/donations/record-a-donation-on-your-phone/)
- [Roles and permissions](https://donorcare.my/help/organizations/team/roles-and-permissions/)