# Manage recurring donations

> Reading the recurring dashboard, handling failed charges and cancellations.

Source: https://donorcare.my/help/organizations/donations/manage-recurring-donations/

**Who can do this:** Owner, Admin, Finance, Member

The Recurring list shows every donor's standing gift, whether it's charging normally, and what to do when a charge doesn't go through.

## Before you start

- Recurring giving in DonorCARE only works by card. A donor who wants to give again automatically has to set that up with a card — there is no recurring option for FPX, e-wallets or bank transfer.

## Steps

1. **Open Donations, then select Recurring.**

2. **Read the list.** Each row shows the donor, campaign, amount, frequency, status, next payment date, next retry date (if one is due) and how many charges have failed in a row. Use the tabs above the list to filter by status.

   *Screenshot: the Recurring list with the status tabs and a Card expiring badge visible.*
3. **Know what each status means.**
   - **Active** — charging normally.
   - **Paused** — charging has stopped, either because staff or the donor paused it, or because repeated charge attempts failed and DonorCARE paused it automatically.
   - **Canceled** — stopped for good. There is no way to resume a canceled subscription.
   - **Expired** — the card on file has expired, independent of whether any charge has ever failed.

4. **When a charge fails, wait.** DonorCARE retries automatically over the following days before giving up. There's nothing to action while the failed-count is climbing — a "Card expiring" badge is worth a nudge to the donor before it becomes a failure at all. If retries run out, the subscription moves to Paused on its own; reach out to the donor about updating their card, or point them to their own recurring-giving page to fix it themselves.

5. **To cancel, select the cancel action on an Active or Paused row and confirm.** This stops all future charges immediately and cannot be undone — there's no way to un-cancel a subscription from here.

## If something goes wrong

| What you see | What it means | What to do |
|---|---|---|
| Failed count is rising | The gateway is retrying automatically | Wait — no action needed unless it moves to Paused |
| Status moves to Paused on its own | Retries ran out without a successful charge | Contact the donor about their card, or ask them to update it themselves |
| "Card expiring" badge | The card on file is due to expire soon | Nudge the donor to update their card before the next charge is due |
| Status shows Expired | The stored card has already expired | The donor needs to set up a new card to keep giving |

## Related

- [Manage your recurring giving](https://donorcare.my/help/donors/manage-recurring-giving/)
- [My recurring charge failed](https://donorcare.my/help/donors/recurring-charge-failed/)
- [Recurring health](https://donorcare.my/help/organizations/insights/recurring-health/)
- [Find a donation](https://donorcare.my/help/organizations/donations/find-a-donation/)