# Set up recognition tiers

> Badges and recognition walls for your regular supporters.

Source: https://donorcare.my/help/organizations/donors/donor-recognition-tiers/

**Who can do this:** Owner, Finance

Recognition levels reward a donor's total giving to your organization with a named tier — set up the ladder here before turning recognition on.

An Owner can change which roles have this in **Account access**.

## Before you start

- Recognition is off by default. Turning it on immediately recognizes every existing donor at whatever level their lifetime giving already qualifies for — decide your levels first, then switch it on.

## Steps

1. **Open Donors → Recognition.**

   *Screenshot: the Donor Recognition page with the level list and the enable switch.*
2. **Select Add Level.** Give it a name (for example, "Bronze"), a minimum amount, and — for every level except the top one — a maximum amount. Choose a color and, optionally, a description of what the level includes.

3. **Select Save.** DonorCARE checks the ladder as you go: levels can't overlap, and only the highest level can be open-ended with no maximum. A gap between two levels is allowed, but a donor who falls into a gap is shown at the lower of the two.

4. **Repeat for each level**, ordering them with Display Order so they read low to high.

5. **When your ladder is ready, switch Recognition on.** This is the confirmation step — turning it on immediately assigns a level to every donor whose lifetime giving already qualifies, based on the ladder you just built.

## If something goes wrong

| What you see | What it means | What to do |
|---|---|---|
| "Levels overlap — ranges must not intersect." | Two levels share part of their amount range. | Adjust one level's minimum or maximum so the ranges no longer overlap. |
| "Only one level can be open-ended (no maximum)." | More than one level was left without a maximum amount. | Give every level except the top one a maximum. |
| "There's a gap between levels." | A range of amounts falls between two levels and doesn't belong to either. | This is a warning, not an error — a donor landing in the gap is shown at the lower level. Close the gap if that's not what you want. |

## Related

- [Read a donor profile](https://donorcare.my/help/organizations/donors/understand-a-donor-profile/)
- [Roles and permissions](https://donorcare.my/help/organizations/team/roles-and-permissions/)