# Fix a failed e-invoice > The rejections LHDN sends most often, in plain language, with the fix for each. Source: https://donorcare.my/help/organizations/e-invoicing/fix-a-failed-submission/ **Who can do this:** Owner, Admin, Finance An Owner can change which roles have this in **Account Access**. LHDN rejected a donation's e-invoice, or DonorCARE's own check caught a problem before it was even filed — here's what each message means and how to fix it. ## Check these first 1. Open the donation and read the exact text under **E-Invoice Status** — most rejections trace to one missing or malformed field on the donor's record, not a DonorCARE problem. 2. Check whether the flagged field lives on the donor's saved profile rather than just this donation — fixing it there prevents the same rejection on their next gift. 3. After fixing the donor's details, select **Resubmit to LHDN**. DonorCARE does not retry a rejected e-invoice automatically. ## By what you see ### Buyer contact number is missing or shorter than the 8 digits LHDN requires **What it means.** LHDN's rejection code `CF414`. The donor's phone number is missing, or has fewer than 8 digits once normalized. **What to do.** Add or correct the phone number on the donor's record (DonorCARE falls back to the organization owner or admin's own phone if the donor has none), then Resubmit. ### Buyer's state code is invalid for this document type **What it means.** LHDN's rejection code `CV317`. The donor's state is missing, or set to state 17 (Not Applicable / overseas) — LHDN only accepts state 17 on a consolidated invoice, never on an individual e-invoice with an identified buyer. **What to do.** Set the donor's state to one of the 16 real Malaysian states, then Resubmit. ### The TIN and identity-type combination is invalid **What it means.** LHDN's rejection code `ERR246`. A company TIN (starting with `C`) was submitted with an NRIC as the identity type. LHDN requires a company TIN to be paired with a business registration number (BRN), never a personal NRIC. **What to do.** Change the donor's identity type to BRN and enter the company's SSM registration number — or, if the gift is really from an individual, use their own personal TIN instead of the organization's. ### Tax type was submitted with a non-zero tax percentage **What it means.** LHDN's rejection code `CF394`. DonorCARE always files donations at 0% tax, so this points at an integration-level fault rather than anything on the donor's record. **What to do.** This isn't fixable by editing donor details. Contact DonorCARE support with the invoice reference. ### Buyer name / buyer identity type / buyer identity number is missing **What it means.** DonorCARE's own pre-flight check, run before a draft is even submitted, found a donor record missing a name, an ID type (NRIC, BRN, Passport or Army), or an ID number. **What to do.** Complete the donor's identity details, then submit or resubmit. ### Donation amount must be greater than zero **What it means.** The donation amount recorded is zero or negative, which LHDN will not accept as an invoice line. **What to do.** Correct the donation amount before submitting. ### Passport number must be 12 characters or fewer **What it means.** LHDN's own length limit on a passport number field. Only passport numbers are capped this way — NRIC and business registration numbers are not. **What to do.** Check the donor's passport number for a typo, extra character, or stray space, then Resubmit. ### Buyer country is not on the LHDN country list **What it means.** The country recorded for the donor doesn't match any code or name LHDN recognizes. **What to do.** Set the donor's country to one from DonorCARE's list (or its ISO code, e.g. `MYS` for Malaysia), then Resubmit. ### This submission is in a currency other than MYR **What it means.** DonorCARE files every e-invoice in Malaysian ringgit. A donation recorded in another currency needs converting before it can be submitted. **What to do.** Confirm the donation's amount and currency are correct before submitting. ### An unfamiliar code you haven't seen explained here **What it means.** DonorCARE explains a small, evidence-backed set of LHDN's rejection codes. Anything outside that set is shown as the raw code and LHDN's own message, unexplained. **What to do.** Read LHDN's own message text next to the code — it usually names the field in question. If it's still unclear, contact DonorCARE support with the donation's invoice reference and the exact code. ## Still stuck Contact DonorCARE support with the donation's Invoice Ref (shown on the E-Invoice Status panel) and the exact rejection text. Support can tell whether it's a donor-record fix you can make yourself or something that needs DonorCARE's side corrected. ## Related - [Submit and track e-invoices](https://donorcare.my/help/organizations/e-invoicing/submit-and-track-e-invoices/) - [What LHDN e-invoicing means for you](https://donorcare.my/help/organizations/e-invoicing/what-lhdn-e-invoicing-means-for-you/) - [Read the compliance dashboard](https://donorcare.my/help/organizations/e-invoicing/read-the-compliance-dashboard/)