# Read the compliance dashboard

> Submission rate, pending and failed counts, and what to act on first.

Source: https://donorcare.my/help/organizations/e-invoicing/read-the-compliance-dashboard/

**Who can see this:** Owner, Admin, Finance

An Owner can change which roles have this in **Account Access**.

Tax Compliance, under Insights, shows how your organization's e-invoices are doing at a glance — submission counts, validation rate, and what needs attention first.

## Why it works this way

Everything on this page is built from your own organization's e-invoice submissions — nothing here compares you to other organizations. It's a summary view over the same submissions you can open individually from a donation record; the point is to surface the handful that need a decision without opening every donation to find them.

## The terms

**Validation Rate** — the percentage of your submissions that have reached Valid. A dip here usually means a batch of donations share the same missing field.

**Pending Actions** — one count rolling up several things at once: drafts sitting unsubmitted for more than 24 hours, submissions stuck at Pending for more than 48 hours, sync failures, and completed donations with no e-invoice at all yet.

**Top Rejection Reasons** — the raw rejection text LHDN or BizCARE returned, grouped by how often it occurs. This is the raw message, not always one of the codes DonorCARE explains — see [Fix a failed e-invoice](https://donorcare.my/help/organizations/e-invoicing/fix-a-failed-submission/) for the ones it does.

## What this means in practice

**Do**

- Treat **Pending Actions** as your checklist — it's a count pointing at real rows, not an alarm in itself. Open the donations behind it.
- Watch **Monthly Trends** over time rather than judging a single month's rate in isolation.

**Don't**

- Read **Rejections (This Month)** as your all-time failure count — it resets each month, and a donation you've since fixed and resubmitted no longer counts against it.
- Assume every row in Top Rejection Reasons has a documented fix — some are raw LHDN text DonorCARE hasn't mapped to a plain-language explanation yet.

## Worked example

Your organization has 40 submissions this month: 34 Valid, 4 Pending, 2 Draft. Validation Rate shows 85.0% (34 of 40). Three of those drafts have been sitting for more than a day and one submission failed to sync — Pending Actions shows 4, telling you exactly how many donations are worth opening today.

## Related

- [Submit and track e-invoices](https://donorcare.my/help/organizations/e-invoicing/submit-and-track-e-invoices/)
- [Fix a failed e-invoice](https://donorcare.my/help/organizations/e-invoicing/fix-a-failed-submission/)
- [What LHDN e-invoicing means for you](https://donorcare.my/help/organizations/e-invoicing/what-lhdn-e-invoicing-means-for-you/)