# Submit and track e-invoices

> The statuses an e-invoice moves through and what each one means for you.

Source: https://donorcare.my/help/organizations/e-invoicing/submit-and-track-e-invoices/

**Who can see this:** Owner, Admin, Finance

An Owner can change which roles have this in **Account Access**.

Every e-invoice moves through the same handful of statuses on its way to LHDN — here's what each one means and when it needs you to act.

## Why it works this way

DonorCARE checks for completed donations twice a day rather than the instant one is completed, so drafts, submissions and status updates are batched together. Once an e-invoice is submitted, its true state lives at LHDN — DonorCARE polls for the result and updates the status shown on the donation record and the **E-Invoice Status** panel.

## The terms

**Draft** — DonorCARE has created the e-invoice but has not sent it to LHDN. Shown when auto-submit is off, or when the donor's buyer details are still incomplete.

**Ready** — buyer details are complete but the e-invoice has not yet been pushed to BizCARE or LHDN. You'll only see this briefly, right before it's submitted.

**Pending / Submitted** — sent to BizCARE and on to LHDN; LHDN is validating it.

**Valid** — LHDN has validated the e-invoice. This is a one-way state: a document that reaches Valid never moves back to Invalid.

**Invalid** — LHDN rejected the e-invoice. The donation record shows the rejection reason, and a **Resubmit to LHDN** button appears once you've fixed the underlying data. See [Fix a failed e-invoice](https://donorcare.my/help/organizations/e-invoicing/fix-a-failed-submission/).

**Canceled** — withdrawn before or shortly after validation. A Valid e-invoice can only be canceled within 72 hours of validation; after that, canceling is no longer possible.

## What this means in practice

**Do**

- Use the sync icon on a donation's E-Invoice Status panel, or **Sync E-Invoices** on the Donations list, if a submission seems stuck at Pending or Submitted longer than usual — DonorCARE checks automatically twice a day, but you can force an immediate check.
- Treat Invalid as fixable — correct the donor's details, then Resubmit.

**Don't**

- Read "Submitted" as accepted. It only becomes accepted once it reaches Valid, and can still flip to Invalid before then.
- Try to cancel a Valid e-invoice more than 72 hours after validation — LHDN no longer allows it at that point.

## Worked example

A completed RM1,000 donation with a validated donor TIN is picked up at the next twice-daily run. With auto-submit on, it moves Draft → Pending → Valid, usually within a day. If the donor's NRIC fails one of LHDN's checks, the same donation ends at Invalid instead, with the rejection reason shown on the donation record and a Resubmit button ready once it's fixed.

## Related

- [Fix a failed e-invoice](https://donorcare.my/help/organizations/e-invoicing/fix-a-failed-submission/)
- [Connect MyInvois](https://donorcare.my/help/organizations/e-invoicing/connect-myinvois/)
- [Read the compliance dashboard](https://donorcare.my/help/organizations/e-invoicing/read-the-compliance-dashboard/)