# Edit an automatic email

> Changing the wording of receipt, recurring and tax summary emails.

Source: https://donorcare.my/help/organizations/email/edit-a-transactional-email/

**Who can do this:** Owner, Admin

Change the wording DonorCARE uses in the automatic emails it sends on your behalf — receipts, recurring donation updates, and more.

## Before you start

- Some automatic mail always sends and can't be edited or turned off — login codes, account notifications, and donation receipts themselves. This page is about changing their *wording*, not whether they go out.

## Steps

1. **Open Email, then Templates.** Stay on the System Emails tab — it's the default.

2. **Under Donor-Facing, choose the template you want to change** — Donation Thank You, Recurring Success, Recurring Failed, Recurring Canceled, Recurring Started, Card Expiring, Card Updated, Win-Back, Campaign Update, or Tax Summary.

   *Screenshot: the System Emails tab, Donor-Facing template grid.*
3. **To edit the receipt email itself, use Donation Confirmation** above the list instead — it's managed as a set of named variants (New, Edit, Duplicate, Rename, Set as default, Delete), so you can assign a different one per campaign. The one marked default is used otherwise.

4. **Edit the Subject and body.** Insert a token by typing it as `{{tokenName}}` — the editor highlights each one green if DonorCARE recognizes it, or red if it doesn't. Use the token list next to the editor rather than guessing a name.

5. **Check the live Preview alongside the editor** — it shows your changes filled in with sample data.

6. **Select Save.** Your wording is used the next time that email sends.

## If something goes wrong

| What you see | What it means | What to do |
|---|---|---|
| A link or line of text is missing from a sent email | A `{{token}}` was misspelled, or used somewhere it isn't supported. DonorCARE removes anything it can't fill in rather than sending it as literal text, so a broken link token silently becomes an empty link | Compare every `{{token}}` in your template against the list next to the editor, and check the Preview renders it. A token shown in red confirms exactly which one to fix. |

## Related

- [Set up your sender domain](https://donorcare.my/help/organizations/email/set-up-your-sender-domain/)
- [Send an email campaign](https://donorcare.my/help/organizations/email/send-an-email-campaign/)
- [Read email analytics](https://donorcare.my/help/organizations/email/read-email-analytics/)