# Connect your payment gateway

> Adding your own CHIP keys so donations settle straight into your account.

Source: https://donorcare.my/help/organizations/finance/connect-your-payment-gateway/

**Who can do this:** Owner, Admin, Finance

Connecting your own CHIP account means donations settle straight into your own bank account, under your own control — no other role can add or change these credentials, though an Owner can widen that in **Account Access**.

## Before you start

- A CHIP account, in either its Sandbox (test) or Production (live) environment. Don't have one yet? [Register a CHIP account](https://donorcare.my/help/organizations/finance/register-a-chip-account/) first.
- Your **Brand ID** and **Secret Key** from the CHIP portal — DonorCARE never generates these for you.

## Steps

1. **Open Integrations → CHIP Payment Gateway.**

   *Screenshot: the Gateway Configuration card with its Sandbox and Production tabs, credentials saved and masked.*
2. **Choose Sandbox or Production.** Use Sandbox to try checkout end to end without moving real money — DonorCARE can even fill in a set of demo Sandbox keys for you with **Quick Setup (Demo Credentials)**, so you can test before you have your own CHIP account at all. Switch to Production only once you're ready to accept real donations.

3. **Enter your Brand ID and Secret Key**, then select **Save**.

   *Screenshot: the Brand ID and Secret Key fields with the Save button.*
4. **Select Test Connection.** DonorCARE asks CHIP to confirm the keys work and reports back which payment methods are active for that environment — badges like FPX (B2C), Local Cards or DuitNow QR Online turn green as each one is detected.

5. **Check the toast.** A success message names how many payment methods were found, for example "Connection successful — 3 payment methods". If it instead says "Connection failed", re-check the keys you pasted — a stray space is the usual cause.

If you run more than one gateway, select **Set as Default** on the one donors should use.

## If something goes wrong

| What you see | What it means | What to do |
|---|---|---|
| "Connection failed" | CHIP rejected the Brand ID or Secret Key | Re-copy both from the CHIP portal, watching for extra spaces, and save again |
| "Connection test failed" | DonorCARE couldn't reach CHIP at all | Try again in a moment; if it persists, check CHIP's own status page |
| No payment methods appear after a successful test | Your CHIP account hasn't enabled any methods yet | Enable the methods you want to accept in the CHIP portal, then test again |

## Related

- [Register a CHIP account](https://donorcare.my/help/organizations/finance/register-a-chip-account/)
- [Export your data](https://donorcare.my/help/organizations/finance/export-your-data/)
- [Reconcile a bank statement](https://donorcare.my/help/organizations/finance/reconcile-a-bank-statement/)