# Find the staff sign-in

> Where staff sign in to DonorCARE, how to get from your organization's public site to the dashboard, and where to find donations and reports once you're in.

Source: https://donorcare.my/help/organizations/getting-started/find-the-staff-sign-in/

**Who can do this:** Owner, Admin, Finance, Member, Viewer

Your organization's public donation site is for donors. Staff work somewhere else: the admin dashboard at **app.donorcare.my**. This page takes you from one to the other, and on to your donations and reports.

## Before you start

- Know the email address your organization's DonorCARE account uses. If your organization moved over from an older donation system, your old username and password don't carry across; you sign in with the email address your organization registered for you.
- Skip the **Log in** button at the top of your public site. It opens a donor's personal account (their own gifts and receipts), not your organization's records.

## Steps

1. **Open [app.donorcare.my](https://app.donorcare.my) in your browser.** You see a page headed **Sign in to your account**. Save it as a bookmark; this is the address to come back to every time.

   Starting from your organization's public site instead? Scroll to the bottom of any page and select **Staff sign-in**. It opens the same address in a new tab.

2. **Enter your email address and select Continue.** DonorCARE checks the address and shows the sign-in that belongs to your account. You don't choose one yourself; what appears next tells you which you have:

   | What you see | What to do |
   |---|---|
   | "This account is managed by JomCARE Accounts." | Select **Login with JomCARE** and sign in with your JomCARE email and password. This is the same sign-in you use for other CARE apps. |
   | A **Password** field | Enter your password and select **Sign in**. If you don't remember it, select **Forgot password?** and DonorCARE emails you a reset link. |
   | "Verification code sent to" your address | Open the email, then enter the 6-digit code. No password is needed. |

3. **Confirm you're in.** You land on your organization's **Dashboard**, with the menu down the left side.

## Find your way around

Everything is in the left-hand menu. These are the places staff ask for first:

| You want to | Go to | Read more |
|---|---|---|
| See every gift, or look one up by name or receipt number | **Donations → All Donations** | [Find a donation](https://donorcare.my/help/organizations/donations/find-a-donation/) |
| Enter a cash, cheque or bank-transfer gift | **Donations → Create New** | [Record an offline donation](https://donorcare.my/help/organizations/donations/record-an-offline-donation/) |
| Download a donation report or a month of receipts | **Finance → Exports** | [Export your data](https://donorcare.my/help/organizations/finance/export-your-data/) |
| Send a donor their receipt again | **Donations → All Donations**, then open the gift | [Resend or regenerate a receipt](https://donorcare.my/help/organizations/receipts/resend-or-regenerate-a-receipt/) |
| See who else on your team can sign in | **Team → Access Control** | [Roles and permissions](https://donorcare.my/help/organizations/team/roles-and-permissions/) |

A menu item you don't see is one your role doesn't include. **Finance → Exports**, for example, is for the Owner and Finance roles. Ask your organization's Owner if you need it.

You can also open a page directly. Going to `app.donorcare.my/donations/all` or `app.donorcare.my/finance/exports` asks you to sign in first, then takes you straight there.

## If something goes wrong

| What you see | What it means | What to do |
|---|---|---|
| "This email is not authorized to access the admin dashboard." | That address isn't on your organization's team. | Check for a typing mistake and try any other work address you have. If none works, ask your organization's Owner or Admin to add you — see [Invite a team member](https://donorcare.my/help/organizations/team/invite-a-team-member/). |
| "This account uses JomCARE sign-in. Sign in at the admin panel." | You were signed in on the public site and used its **Open dashboard** shortcut, or a link under **For your team** at the bottom of the page. These don't work for JomCARE accounts. | Open [app.donorcare.my](https://app.donorcare.my) and select **Login with JomCARE**. |
| "Your sign-in attempt expired or was already used." | The JomCARE sign-in was left open too long, or came from an old tab or a saved link. | Close the old tab, open app.donorcare.my afresh, and select **Login with JomCARE** again. Finish in one go. |
| You don't know your JomCARE password | It may never have been set by you. | Use the forgot-password option on the JomCARE sign-in page. The reset email goes to the address on your account. |
| You signed in, but see your own gifts instead of your organization's | You're on the public site, in a donor account. | Go to app.donorcare.my. |

## Related

- [Sign in for the first time](https://donorcare.my/help/organizations/getting-started/first-login/)
- [What DonorCARE does](https://donorcare.my/help/organizations/getting-started/welcome/)
- [Read your dashboard](https://donorcare.my/help/organizations/insights/read-your-dashboard/)