# Sign in for the first time

> Signing in with your CARE account and accepting an invitation to an organization.

Source: https://donorcare.my/help/organizations/getting-started/first-login/

**Who can do this:** Owner, Admin, Finance, Member, Viewer

Get into DonorCARE for the first time, whether you registered your organization yourself or a colleague invited you.

## Before you start

- If a colleague invited you, have the invitation email open — it links straight to the step that creates your sign-in.
- Know which email address your organization account (or your invitation) uses.

## Steps

1. **If you were invited, open the invitation email and select the link inside it.** DonorCARE accepts the invitation automatically and adds you to the organization. If you're a brand-new user, it creates your account on the spot and emails you a temporary password — check that email (and your spam folder) before continuing. If you already had a DonorCARE sign-in, you're taken straight to **Organization overview**.

2. **Go to the DonorCARE sign-in page at [app.donorcare.my](https://app.donorcare.my) and enter your email address.** Select **Continue**. The **Log in** button on your organization's public site is for donors — see [Find the staff sign-in](https://donorcare.my/help/organizations/getting-started/find-the-staff-sign-in/).

3. **Sign in the way DonorCARE offers you.** What happens next depends on your account:
   - If you have a password set, you're asked for it.
   - If not, DonorCARE emails you a one-time verification code — enter the 6 digits when it arrives.
   - If your organization uses a JomCARE account, select **Login with JomCARE** instead (this also appears as a button on the email step) and sign in there.

4. **Confirm you're in.** You land on your organization's dashboard. If you were sent a temporary password by email, change it as soon as you're in — a temporary password is meant to be used once.

## If something goes wrong

| What you see | What it means | What to do |
|---|---|---|
| "This email is not authorized to access the admin dashboard." | The email isn't attached to a staff account in any organization. | Check you typed the right address, or ask whoever manages your organization's team to invite you — see [Invite a team member](https://donorcare.my/help/organizations/team/invite-a-team-member/). |
| "Failed to accept invitation" on the invitation link | The invitation may have already been used, or the link has expired. | Ask the person who invited you to send a new invitation. |
| "JomCARE sign-in was canceled or failed." | You closed the JomCARE sign-in window, or it couldn't complete. | Select **Login with JomCARE** again and complete the sign-in without closing the window. |

## Related

- [Your sample campaign](https://donorcare.my/help/organizations/getting-started/your-sample-campaign/)
- [Invite a team member](https://donorcare.my/help/organizations/team/invite-a-team-member/)
- [Roles and permissions](https://donorcare.my/help/organizations/team/roles-and-permissions/)