# Re-send or regenerate a receipt

> Getting a receipt back to a donor, and what to do when the details on it are wrong.

Source: https://donorcare.my/help/organizations/receipts/resend-or-regenerate-a-receipt/

**Who can do this:** Owner, Admin, Finance, Member

An Owner can change which roles have this in **Account Access**. A Viewer can open Download Receipt and Open Receipt Link, but not Send Email.

Get a lost receipt back to a donor, or fix a mistake on one — from the donation record itself, not a separate receipts list.

## Before you start

- There is no dedicated receipts list to work from. Open the specific donation instead: Donations → find the donor's donation → open it.
- DonorCARE doesn't have separate "resend" and "regenerate" actions. There's one **Send Email** action, and the receipt content it sends is always current — if you've corrected the donation since it was last sent, the new copy reflects that correction automatically. There's no way to hand a corrected donation a new receipt number without voiding it and recording the correction as a new donation.

## Steps

1. **Open the donation.** Find the completed donation in Donations and open it.

2. **Fix anything that's wrong first.** If the receipt has an incorrect amount, donor name or other detail, correct the donation record before resending — the next PDF generated reflects the corrected data, under the same receipt number.

3. **Send it again.** Select **Send Email**. Confirm in the **Send Confirmation Email** dialog by selecting **Send Email** — DonorCARE re-sends the receipt PDF to the donor's email address on file.

4. **Or hand it to the donor yourself.** Select **Download Receipt** to save the PDF, or **Open Receipt Link** to get the donor's shareable link — useful if you need to send it by WhatsApp or a channel other than email.

## If something goes wrong

| What you see | What it means | What to do |
|---|---|---|
| **Send Email** is disabled | The donation has no donor email on file | Add an email address to the donor's record, or use Download Receipt / Open Receipt Link instead |
| The donation is voided | A voided donation keeps its original receipt number — DonorCARE doesn't reissue a new one for it | Record the correct gift as a new donation, which gets its own receipt and number |

**Do**

- Correct the donation's details, then Send Email — the donor's next copy is always up to date.
- Use Download Receipt or Open Receipt Link when the donor needs the file outside email.

**Don't**

- Void a donation expecting a replacement receipt to appear automatically. Voiding only marks the donation voided — it doesn't create a corrected one.
- Expect a new receipt number from resending. Send Email always uses the number already on the donation.

## Related

- [How receipts are issued](https://donorcare.my/help/organizations/receipts/how-receipts-are-issued/)
- [Void or refund a donation](https://donorcare.my/help/organizations/donations/void-or-refund-a-donation/)
- [Set your receipt numbering](https://donorcare.my/help/organizations/receipts/set-your-receipt-numbering/)