How can we help?
Answers for donors, and for the teams they support. Nothing here needs a login.
Top tasks for donors
- Make a donationHow to give to a campaign, from choosing an amount to the confirmation screen.
- Find, download or re-send your receiptWhere your donation receipt is, how to download it again, and what to do if it never arrived.
- My payment failedWhat to do when a donation does not go through, and how to tell whether you were charged.
- When a donation is tax-deductibleHow to tell whether your donation can be claimed against Malaysian income tax, and what you need for it.
- See everything for donors
Top tasks for organizations
- What DonorCARE doesHow the pieces fit together — campaigns, donations, donors, receipts and e-invoicing.
- Record an offline donationEntering cash, cheque and bank-in gifts so they appear alongside online giving.
- What LHDN e-invoicing means for youWhich of your donations need an e-invoice, and what DonorCARE does about it.
- Export your dataThe export catalog — which file answers which question, and how to run one.