Contact the organization you gave to
Who to ask about a receipt, a refund or how your donation was used.
For anything about a receipt, a refund, or how your donation was used, the organization you gave to is who to ask — DonorCARE runs the platform they use, but doesn’t hold their money or make those decisions.
Before you start
Section titled “Before you start”No account needed.
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Open the organization’s own site — the one you gave through — and look for Contact Us. Your receipt and the appeal’s page both link back to it.
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Fill in Name, Email, a Category — General Inquiry, Donation, Receipt, Ceremony, Refund, Technical or Other — a Subject, and your Message.
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Select Submit Ticket. Confirmation: you’ll get a reference number — keep it in case you need to follow up. Most organizations say they typically respond within 2 business days.
If something goes wrong
Section titled “If something goes wrong”| What you see | What it means | What to do |
|---|---|---|
| “Failed to submit” | A temporary problem sending your message | Wait a moment and select Submit Ticket again |
Related
Section titled “Related”Screenshots use sample data. Every screen on this page is captured against a demo organization seeded with generated donors, amounts, receipt numbers and campaigns. Any resemblance to a real person or organization is coincidental.