Make a donation
This walks you through giving to an appeal on DonorCARE, from choosing an amount to the confirmation you’ll see once your payment goes through. You don’t need an account to donate.
Before you start
Section titled “Before you start”- Have the appeal’s page open — the link an organisation shared with you, or one you found on their website.
- Have your payment method ready: your online banking login, a card, or an e-wallet app.
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Choose what you’re giving to, if asked. Some appeals list more than one giving option (labelled Program) and ask you to pick one before showing an amount box. If there’s only one option, this step is skipped for you.
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Choose an amount. Select one of the suggested RM amounts, or enter your own next to Or custom amount.
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Select Donate. A short form opens for the rest of your details.
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Fill in Your Information. Enter your Full Name, Email and Phone. Your name and email are how DonorCARE sends your confirmation and receipt, so use ones you check.
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Choose a payment method. Under Payment Method you’ll see the options this organisation accepts — for example FPX Consumer, Card, DuitNow QR or E-Wallet. Only methods this organisation has switched on appear here; see Which payment methods you can use.
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Select Confirm & Pay. The I agree to Terms and Privacy Policy box is ticked by default — untick it only if you don’t agree.
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Complete your payment. You’re taken to a secure payment page to finish paying, the same way you would for any online purchase. What you see here depends on the method you chose in step 5.
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Wait for the confirmation screen. You’re brought back to DonorCARE, which briefly shows “Processing Your Donation…” while your payment is confirmed.
Most donors are taken straight to their receipt within a few seconds — that receipt page is your confirmation, and a copy of the same link is emailed to you. If your payment needs a little longer to confirm, you’ll see a message telling you it’s been received and that your receipt is on its way by email, usually within minutes.
If something goes wrong
Section titled “If something goes wrong”| What you see | What it means | What to do |
|---|---|---|
| Amount box is greyed out with “Please select a program first” | This appeal needs a giving option chosen before an amount | Pick one of the listed options, then enter your amount |
| “Payment was not completed” after you return from the payment page | Your bank or payment method declined or cancelled the payment | Nothing was charged. See My payment failed |
| The confirmation screen keeps saying it’s still confirming your payment | Confirmation is taking longer than usual | Check your email for a receipt shortly, or see My payment failed |