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How can we help?

Answers for donors, and for the teams they support. Nothing here needs a login.

Popular:Find my receiptMy payment failedRecord an offline donation

Donors — most asked

Section titled “Donors — most asked”
Make a donation

From choosing an amount to the confirmation screen.

Find my receipt

Download it again, or get it re-sent to you.

My payment failed

Check whether you were charged, and what to do next.

Is my donation tax-deductible?

How to tell, and what you need in order to claim.

See everything for donors

Organisations — most asked

Section titled “Organisations — most asked”
Start here

What DonorCARE does and how the pieces fit together.

Record an offline donation

Cash, cheque and bank-in gifts, alongside online giving.

LHDN e-invoicing

Which donations need an e-invoice, and what we do about it.

Export your data

Which file answers which question, and how to run one.

See everything for organisations

Browse organisation topics

Section titled “Browse organisation topics”

The staff guides, by area of the app, with the number in each.