What do you need help with?
DonorCARE is the system the organisation you gave to uses to take donations and issue receipts. These pages cover the parts you see.
Start here
Section titled “Start here”Make a donation
What each step of the donation form is asking for.
Find my receiptWhere it is, how to download it, what to do if it never arrived.
My payment failedHow to tell whether the money left your account.
Tax-deductible givingWhen a donation can be claimed against Malaysian income tax.
Monthly givingChange the amount, pause it, or stop it.
Payment methodsFPX, cards, DuitNow QR and e-wallets.
Everything for donors
Section titled “Everything for donors”- Make a donation
- Which payment methods you can use
- Give to several campaigns at once
- My payment failed
- I gave but I cannot see my donation
- Find, download or re-send your receipt
- When a donation is tax-deductible
- Add your tax details
- Create a donor account
- See your giving history
- Change, pause or cancel monthly giving
- My monthly donation failed
- Your impact page
- Fill in a form from an organisation
- Find an organisation in the directory
- Claim your organisation’s listing
- What we store about you
- Contact the organisation you gave to