Find, download or re-send your receipt
Your receipt is a link sent to you by email as soon as your payment is confirmed — here’s how to open it again, and what to do if it never arrived.
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Check your email for your donation confirmation. It arrives right after your payment is confirmed and includes a link to your receipt.
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Select the link to open your receipt again, any time. The same link keeps working — you don’t need to request a new one just to look at your receipt again.
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Select Download Receipt PDF on the receipt page to save a copy to your device.
If something goes wrong
Section titled “If something goes wrong”| What you see | What it means | What to do |
|---|---|---|
| No email ever arrived | It may have landed in spam or junk, or your donation may still be confirming | Check your spam folder first. If you paid more than a few minutes ago, contact the organisation you gave to and ask them to re-send your receipt |
| “Invalid or expired link” | The link was mistyped, cut off when copied, or the receipt no longer exists | Ask the organisation you gave to for a fresh link |
| An old email’s link shows a brief “Loading receipt…” page before opening | Older receipt links are automatically redirected to the current one — this is expected and only takes a moment | No action needed |
There’s currently no way to look up a receipt on DonorCARE by typing in a receipt number — you’ll always need the link from your confirmation email, or a fresh one from the organisation.