Skip to content
Help

Contact the organisation you gave to

For anything about a receipt, a refund, or how your donation was used, the organisation you gave to is who to ask — DonorCARE runs the platform they use, but doesn’t hold their money or make those decisions.

Before you start

Section titled “Before you start”

No account needed.

Steps

Section titled “Steps”

  1. Open the organisation’s own site — the one you gave through — and look for Contact Us. Your receipt and the appeal’s page both link back to it.

    the organisation’s Contact Us form

  2. Fill in Name, Email, a Category — General Inquiry, Donation, Receipt, Ceremony, Refund, Technical or Other — a Subject, and your Message.

  3. Select Submit Ticket. Confirmation: you’ll get a reference number — keep it in case you need to follow up. Most organisations say they typically respond within 2 business days.

If something goes wrong

Section titled “If something goes wrong”
What you see What it means What to do
“Failed to submit” A temporary problem sending your message Wait a moment and select Submit Ticket again
Section titled “Related”