I gave but I cannot see my donation
You gave, but the donation isn’t showing up in your account’s giving history.
Check these first
Section titled “Check these first”- Were you signed in with the same email you gave with? A donation made as a guest, or with a different email than your account uses, doesn’t appear in your history until you sign in with the matching email.
- Did payment actually complete? If your bank step or payment was interrupted before the confirmation screen, no donation was ever recorded — see My payment failed.
- Check your email for a receipt. A receipt means the money went through — it also shows exactly which email address the donation is tied to.
By what you see
Section titled “By what you see”“No donations yet”
Section titled ““No donations yet””What it means. Nothing completed in your account matches yet — the most common reasons are a different email at checkout, a donation made without signing in, or a payment that didn’t finish.
What to do. Search your inbox for a receipt from the organisation. If you find one, note the email it was sent to and sign in with that email — see Create a donor account. No receipt at all usually means the payment didn’t complete.
You have a receipt, but it’s still not in your history
Section titled “You have a receipt, but it’s still not in your history”What it means. The donation itself went through, but the record isn’t attached to your account.
What to do. This is one for the organisation to sort out on their end — they can see the donation and confirm it against your details.
Still stuck
Section titled “Still stuck”Contact the organisation you gave to — they hold the record and can confirm it received your gift. See Contact the organisation you gave to.