Claim your organisation's listing
If your organisation appears in the DonorCARE directory but nobody from your team manages it yet, claiming it is free and takes one email — and it can hand you the listing immediately if you use the right address.
Before you start
Section titled “Before you start”You’ll need an email address you can access — ideally one on your organisation’s own domain (for example you@your-organisation.example), or the exact contact email already shown on the listing. A Gmail or Yahoo address also works, but it’s checked by a person before you get access.
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On your organisation’s directory listing, select Claim this listing.
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Enter your email address under Organization email, then select Send verification link. Confirmation: “Verification email sent — Check [your email] for the verification link. It expires in 24 hours.”
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Open the email and follow the verification link. If you’re not already signed in to DonorCARE, you’ll be asked to sign in with that same email first — the same sign-in donors use (see Create a donor account; an account is created automatically if you don’t already have one).
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What happens next depends on the address you used:
- An address on your organisation’s own domain, or the exact contact email already on the listing, hands you the listing right away — “Listing claimed. You can now manage this listing from your DonorCARE dashboard.”
- Any other address is verified but held for a person to check first — “Claim received — under review… We’ll email you once it’s approved.”
Once claimed, you can edit your organisation’s address, phone number, website and description yourself, and the listing’s badge changes from “Unclaimed” to “Claimed.”
If something goes wrong
Section titled “If something goes wrong”| What you see | What it means | What to do |
|---|---|---|
| “This listing is already claimed or verified.” | Someone has already claimed it | If that’s wrong — for example, they’ve since left the organisation — email support@donorcare.my |
| “A claim request from this email is already pending.” | You already started a claim with this email | Check your inbox for the earlier verification email, or try again in 24 hours |
| “The link was issued to a different email address.” | You signed in with an account that doesn’t match the email you claimed with | Sign in using the exact email address the verification link was sent to |
| “This verification link is invalid or has expired.” | The link is more than 24 hours old | Go back to the listing and start the claim again |