A campaign page won't let me donate
What the messages on a campaign page mean before you pay, and what to do about each.
If a campaign page shows a message instead of a donation form, or won’t let you continue, find the message below.
Check this first
Section titled “Check this first”Read the message on the page. Each one below is shown exactly as it appears.
Causes and fixes
Section titled “Causes and fixes”| What you see | What it means | What to do |
|---|---|---|
| “Campaign not found” — “The campaign you’re looking for doesn’t exist or may have been removed.” | The link is wrong, or the campaign was taken down | Select Browse Campaigns and look for it, or ask whoever sent you the link |
| “This campaign isn’t live yet” — “The organizer is still putting it together. It’ll be available here once published — check back soon.” | The organization hasn’t published it yet | Check back later |
| “This campaign is private” — “This campaign is not publicly available. If you believe this is a mistake, please contact the organization administrator.” | The campaign isn’t open to the public | Ask the organization for a public link |
| Completed label, “Campaign Completed — This campaign has ended. Thank you to all donors for your support!”, and a Campaign Ended button | The campaign has finished, or its end date has passed | You can’t give to it. Find another campaign |
| “Online donations are not available yet.” and no Donate button | The organization isn’t taking online donations through this page | Contact the organization |
| The amount box is grayed out with “Please select a program first” | This appeal needs a giving option chosen first | Pick an option under Choose a Program |
| “Minimum donation amount is RM …” | The organization sets a lowest amount | Enter that amount or more |
| “Amount must be at least RM … for … tier” | The giving option you chose has its own lowest amount | Raise your amount, or pick another option |
| “Amount cannot exceed RM … for … tier. Please select a higher tier or choose custom amount.” | The option you chose has a top amount | Pick a higher option, or enter a custom amount |
| “Your payment was not completed. Your selections have been saved — you can try again when ready.” (dharma events) | You returned from the payment page without finishing | Try again; your offerings are kept. See My payment failed |
| The page is in a language you didn’t expect | Some organization sites can switch between English and Chinese | Use the language button (Switch to English or 切换至中文) in the top bar, if there is one |
| “No Updates Yet”, “No FAQs Available” or “No Messages Yet” | Nothing has been added yet; this isn’t an error | Use the Contact tab to ask the organizer |
If a message isn’t listed here, contact the organization.