Schedule or cancel a send
Send a campaign at a chosen date and time instead of straight away — and pull it back before it goes out.
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On the Review step of the campaign wizard, under Delivery, select Schedule for later instead of Send Now.
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Pick a Date and Time. DonorCARE shows these in your organisation’s own time zone, and won’t accept a time only a few minutes away.
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Select Schedule Campaign. The campaign’s status changes to Scheduled, showing the time it’s due to go out.
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To cancel, open the campaign and select Cancel Schedule. This returns it to Draft with nothing sent — edit it and schedule or send it again whenever you’re ready.
Do
- Cancel with confidence any time a campaign still shows as Scheduled — nothing has gone out yet.
Don’t
- Expect to cancel once sending has started. Cancel Schedule only exists for a campaign that’s still Scheduled — once DonorCARE starts sending, it runs to completion, the same as selecting Send Now would have. See Send an email campaign.
If something goes wrong
Section titled “If something goes wrong”| What you see | What it means | What to do |
|---|---|---|
| Cancel Schedule isn’t there any more | The scheduled time has arrived and DonorCARE has already started sending | Nothing to cancel at that point — the campaign is on its way. Check its progress on the campaign’s own page. |
Related
Section titled “Related”Screenshots use sample data. Every screen on this page is captured against a demo organisation seeded with generated donors, amounts, receipt numbers and campaigns. Any resemblance to a real person or organisation is coincidental.