Your directory listing
How your organization appears in the public DonorCARE directory, and where you edit it.
Your organization’s entry in the public directory can be edited by your team once it is claimed. Where you edit it depends on whether your organization is a DonorCARE customer.
Before you start
Section titled “Before you start”- Your listing needs to be claimed first. See Claim your organization’s listing.
Where you edit
Section titled “Where you edit”| Your situation | Where you edit |
|---|---|
| You claimed the listing with a donor account, and your organization is not (yet) a DonorCARE customer | donorcare.my/my-listings, signed in with the account that completed the claim. See Edit your claimed listing. |
| Your organization is a DonorCARE customer and its account has been linked to the listing | In the DonorCARE admin, under Organization → Directory Listing. The page is titled My Directory Listing. |
The Directory Listing item only appears in the admin sidebar once your organization owns a listing. A claimant who isn’t part of a DonorCARE organization can’t sign in to the admin, so for them donorcare.my/my-listings is the only editor.
Status badges
Section titled “Status badges”The badge next to your organization’s name shows who controls the listing.
| Badge on the public page | Badge shown in the admin editor | What it means for donors |
|---|---|---|
| Unclaimed | Unmanaged | Nobody from the organization controls the page. Donors can suggest changes. |
| Claimed | Managed, not a customer | Someone from the organization has claimed the listing and keeps it accurate. Donations are not taken through DonorCARE. |
| Runs on DonorCARE | Runs on DonorCARE | The organization collects donations through DonorCARE, and the listing shows a Donate Now button. |
Runs on DonorCARE describes where the organization takes donations. It is not a check of your registration papers. A listing linked to an organization that isn’t live yet, or is still on the free plan, stays Claimed on the public page.
For how donors read these badges, see Understand a directory listing.
What you can do
Section titled “What you can do”- Claim the listing if nobody has yet.
- Edit your claimed listing: details, photos and what you do. Most changes go live as soon as you save.
- Add donation instructions to your listing: how donors can give to you offline.
- Correct your registration details: the three fields that a reviewer approves before they go live.
- Review suggested updates to your listing: accept or dismiss changes proposed by other people.
- Move from a claimed listing to DonorCARE: what changes when your organization joins DonorCARE.
- Fix a problem claiming your listing.
If something goes wrong
Section titled “If something goes wrong”| What you see | What it means | What to do |
|---|---|---|
“No listing linked to your account yet” at donorcare.my/my-listings |
The account you signed in with hasn’t completed a claim | Claim the listing, or sign in with the account that did. See Claim your organization’s listing. |
| “No directory listing linked to your account.” in the admin | Your organization’s account isn’t linked to a listing | Claim the listing first, or see Move from a claimed listing to DonorCARE |
| “Listing not found” | The listing doesn’t exist, or your account isn’t linked to it | Select Back to my listings, or sign in with the right account |