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Edit your claimed listing

Update your organization's public directory page, step by step, and see which changes go live at once.

Who can do this The account that completed the claim. Not tied to an organization role.

Update the details donors see on your organization’s public directory page. Changes to most fields go live on your public listing as soon as you save.

Before you start

Section titled “Before you start”

Steps

Section titled “Steps”

  1. Open donorcare.my/my-listings. With one listing, you go straight to its editor. With more than one, the page Your directory listings lists them; select Edit → beside the one you want.

  2. Work through the steps. The editor shows a Profile % complete bar and these steps:

    • Identity: Name, Local name (Chinese / Tamil), Tagline, Short description, Full description.
    • Contact: Email, Phone, Website, and your Facebook URL, Instagram URL, LinkedIn URL, Twitter/X URL, YouTube URL and TikTok URL.
    • Location: State, City, District, Address, Google Maps URL, Latitude, Longitude.
    • Classification: Category, Sub-category, Secondary categories, Organization type, Principal deity, Year established, State constituency.
    • What you do: Services offered, Needs / what you’re seeking support for, Languages spoken, Accessibility, Opening hours, FAQs.
    • Giving: how donors can give to you. See Add donation instructions to your listing.
    • Photos & video: a cover photo, a gallery and a Video URL.
    • Registration & tax: see Correct your registration details.
    • Impact: figures and use of funds, reported by your organization.

  3. Add photos. In Photos & video, drop a photo on the cover photo area or select Click or drag a photo here; once there is a photo, Replace or Remove it. In the gallery, select Add photos (up to 12). Photos must be JPEG, PNG or WebP, up to 5 MB. You can also select or paste an image link instead of uploading.

  4. Save each step. Select Save & continue to save the step and move on, or Skip for now to move on without saving. On the last step the button reads Save & finish. Back returns to the previous step.

    If you jump to another step with unsaved changes, a bar says “You have unsaved changes in” that step’s name, with Save and Discard.

  5. Check the result. After the last step you see Listing updated and “Your changes are live on your public listing.” Select View public listing to open it. You can also select View public listing → at the top of the editor at any time.

What goes live straight away

Section titled “What goes live straight away”

Every field in the steps above except Registration & tax (including photos, video and offline instructions) goes live as soon as you save. The three Registration & tax fields are the exception; a reviewer approves them first.

If your organization is a DonorCARE customer

Section titled “If your organization is a DonorCARE customer”

You edit in the DonorCARE admin, under Organization → Directory Listing (page title My Directory Listing). It has the same fields, grouped as Basics, Registration & tax status, Contact, Location, What you do, Photos, Socials and Donation instructions, and one Save changes button at the bottom, with “Saved” shown when it works. Photos there are added as links: Cover photo URL, Gallery photo URLs (separated by commas) and Video URL. See Your directory listing.

If something goes wrong

Section titled “If something goes wrong”
What you see What it means What to do
“Sign in to manage your listing” You aren’t signed in Select Sign in and use the account that claimed the listing
“No listing linked to your account yet” This account hasn’t completed a claim See Fix a problem claiming your listing
“Listing not found” The listing doesn’t exist, or your account isn’t linked to it Select Back to my listings
“Choose a category from the list.” / “Choose an organization type from the list.” / “Choose a state from the list.” The value you typed isn’t one of the options Pick one from the list, then save again
“That doesn’t look like a valid image link.” The photo link isn’t usable Paste a direct link to an image, or upload the photo
“You don’t have permission to edit this listing.” Your account no longer manages this listing Sign in with the account that claimed it
“Nothing to save.” You haven’t changed anything in this step Edit a field, or select Skip for now
“Couldn’t save — try again.” The save failed Try again; if it keeps failing, email support@donorcare.my
“That file is over the 5 MB limit.” / “Use a JPEG, PNG or WebP image.” The photo doesn’t meet the rules Use a smaller file, or convert it to JPEG, PNG or WebP
“This photo is still over 4.5 MB after resizing. Try a smaller one.” The photo is too large even after it was shrunk Use a smaller photo
“Too many uploads — try again in a few minutes.” You’ve uploaded many photos quickly Wait a few minutes and try again
Section titled “Related”