Move from a claimed listing to DonorCARE

What changes on your directory listing when your organization starts using DonorCARE for donations.

Who can do this The account that completed the claim can start the sign-up. After that, an Owner or Admin manages the listing in the DonorCARE admin.

Claiming a listing is free and stays free. If you later use DonorCARE to take donations, your listing links to your new organization account, its badge changes, and donors get a Donate Now button.

Before you start

Claim the listing first if you want to keep control of it. See Claim your organization’s listing.
Correct your Registration number first, so your listing can be recognized when you sign up. See Correct your registration details.

Steps

Start from your listing editor. At donorcare.my/my-listings, find the box Take donations online (“Your listing is free and can stay that way. When you are ready, DonorCARE runs your donation page, payments and receipts.”). Select Start free trial. It opens the DonorCARE sign-up in a new tab, with your listing’s name, registration number and contact details filled in, so you don’t retype them. If that fails, the plain sign-up page opens.
Create your organization account. Complete the sign-up. When the organization is created, DonorCARE looks for your existing listing and links it to the new account.
Check the listing. Once your organization is linked:
- The badge on the public page changes from Claimed to Runs on DonorCARE, once the organization is live on a paid plan. A linked organization that is still not live, or on the free plan, stays Claimed.
- A Donate Now button appears on the listing, and it leads to your DonorCARE donation page.
- In the DonorCARE admin, Organization → Directory Listing now appears in the sidebar, and its badge reads Runs on DonorCARE. This is where your team edits the listing from now on. See Your directory listing.

What stays the same

Everything you entered stays on the listing.

When it doesn’t link

If the listing was claimed by an account that is not a member of your new organization, DonorCARE does not link them. The listing keeps its Claimed badge. Sign up with the account that claimed it, or email support@donorcare.my.

If no listing matches at all, DonorCARE creates a new listing for your organization.

If something goes wrong

What you see	What it means	What to do
The listing still says Claimed after you sign up	It wasn’t linked, or your organization isn’t live on a paid plan yet	Check the registration number matches, and see “When it doesn’t link” above
No Directory Listing in the admin sidebar	Your organization doesn’t own a listing yet	Email support@donorcare.my
“This listing has already been claimed, or the organization already runs on DonorCARE.” when someone tries to claim	The listing is taken	See Fix a problem claiming your listing