Add donation instructions to your listing

Show donors how to give to your organization directly, such as by bank transfer or DuitNow QR.

Who can do this The account that completed the claim. If your organization is a DonorCARE customer, an Owner or Admin by default.

Tell donors how to give to you outside DonorCARE. Donors see these instructions on your public directory page.

Before you start

Claim the listing. See Claim your organization’s listing.
Account numbers and payment links go in Ways to give, not in the free-text Offline instructions box.

Steps

Open the Giving step. At donorcare.my/my-listings, open your listing and go to Giving (How donors can give to you).
Add a way to give. Under Where donors send money, select Add a way to give and choose a type: DuitNow QR, Bank transfer, JomPAY, Cheque, Telegraphic transfer (overseas), Cash at our premises or Our own payment page. For a bank transfer, fill in Account holder, Bank and Account number.
Select Save and start the 72 hours. The form tells you: “This change goes live in 72 hours. Everyone on your listing’s contact list gets an email with a link to stop it.” This delay is deliberate, so nobody can quietly redirect your donations.
Watch the change go live. Until then, the method shows Not live yet, or a Change pending: line with the time it goes live. If the account holder’s name needs a check, you see “Our team will check the account holder’s name before it can go live”, and the line reads In review:. Donors keep seeing the current details until the change goes live.
Add words of guidance, if you like. Under Giving, Payment methods accepted lists labels only, such as Bank transfer or DuitNow QR. The text box Offline instructions is shown to donors as you type it. Put one detail per line: a heading such as “Bank Transfer:”, then the bank’s name, and so on. Select Save & continue. These two fields go live as soon as you save.

Change or remove a way to give

Select Edit or Remove on the method. Removing asks you to confirm with Remove it or Keep it. Removals are held for 72 hours as well.
To cancel a change that hasn’t gone live, select Stop this change. You see “That change was stopped. Nothing new will go live.” Anyone on the listing’s contact list can also stop it from the link in their email.

If your organization is a DonorCARE customer

The Directory Listing page in the admin has a Donation instructions section with Payment methods accepted and Offline instructions. It does not have the Where donors send money card. See Your directory listing.

If something goes wrong

What you see	What it means	What to do
“Account numbers can’t go in Offline instructions. Add your bank details in the Ways to give section instead.”	The text looks like it holds an account number	Remove the number from the text and add it under Add a way to give
“Enter the account holder”, “Enter the bank” and so on	A required field is empty	Fill it in
“The link must start with https://”	The payment page link is incomplete	Start the link with https://
“Enter an address or opening hours”	A cash method needs one of the two	Fill in one
“Please sign in again to continue.”	Your session ended	Sign in again
“Nothing was different, so nothing changed.”	You saved the same details	No action needed