Sign in for the first time

Signing in with your CARE account and accepting an invitation to an organization.

Who can do this Owner, Admin, Finance, Member, Viewer

Get into DonorCARE for the first time, whether you registered your organization yourself or a colleague invited you.

Before you start

If a colleague invited you, have the invitation email open — it links straight to the step that creates your sign-in.
Know which email address your organization account (or your invitation) uses.

If you were invited, open the invitation email and select the link inside it. DonorCARE accepts the invitation automatically and adds you to the organization. If you’re a brand-new user, it creates your account on the spot and emails you a temporary password — check that email (and your spam folder) before continuing. If you already had a DonorCARE sign-in, you’re taken straight to Organization overview.
Go to the DonorCARE sign-in page at app.donorcare.my and enter your email address. Select Continue. The Log in button on your organization’s public site is for donors — see Find the staff sign-in.
Sign in the way DonorCARE offers you. What happens next depends on your account:
- If you have a password set, you’re asked for it.
- If not, DonorCARE emails you a one-time verification code — enter the 6 digits when it arrives.
- If your organization uses a JomCARE account, select Login with JomCARE instead (this also appears as a button on the email step) and sign in there.
Confirm you’re in. You land on your organization’s dashboard. If you were sent a temporary password by email, change it as soon as you’re in — a temporary password is meant to be used once.

What you see	What it means	What to do
“This email is not authorized to access the admin dashboard.”	The email isn’t attached to a staff account in any organization.	Check you typed the right address, or ask whoever manages your organization’s team to invite you — see Invite a team member.
“Failed to accept invitation” on the invitation link	The invitation may have already been used, or the link has expired.	Ask the person who invited you to send a new invitation.
“JomCARE sign-in was canceled or failed.”	You closed the JomCARE sign-in window, or it couldn’t complete.	Select Login with JomCARE again and complete the sign-in without closing the window.