Find the staff sign-in

Where staff sign in to DonorCARE, how to get from your organization's public site to the dashboard, and where to find donations and reports once you're in.

Who can do this Owner, Admin, Finance, Member, Viewer

Your organization’s public donation site is for donors. Staff work somewhere else: the admin dashboard at app.donorcare.my. This page takes you from one to the other, and on to your donations and reports.

Before you start

Know the email address your organization’s DonorCARE account uses. If your organization moved over from an older donation system, your old username and password don’t carry across; you sign in with the email address your organization registered for you.
Skip the Log in button at the top of your public site. It opens a donor’s personal account (their own gifts and receipts), not your organization’s records.

Steps

Open app.donorcare.my in your browser. You see a page headed Sign in to your account. Save it as a bookmark; this is the address to come back to every time.

Starting from your organization’s public site instead? Scroll to the bottom of any page and select Staff sign-in. It opens the same address in a new tab.

Enter your email address and select Continue. DonorCARE checks the address and shows the sign-in that belongs to your account. You don’t choose one yourself; what appears next tells you which you have:

What you see	What to do
“This account is managed by JomCARE Accounts.”	Select Login with JomCARE and sign in with your JomCARE email and password. This is the same sign-in you use for other CARE apps.
A Password field	Enter your password and select Sign in. If you don’t remember it, select Forgot password? and DonorCARE emails you a reset link.
“Verification code sent to” your address	Open the email, then enter the 6-digit code. No password is needed.

Confirm you’re in. You land on your organization’s Dashboard, with the menu down the left side.

Find your way around

Everything is in the left-hand menu. These are the places staff ask for first:

You want to	Go to	Read more
See every gift, or look one up by name or receipt number	Donations → All Donations	Find a donation
Enter a cash, cheque or bank-transfer gift	Donations → Create New	Record an offline donation
Download a donation report or a month of receipts	Finance → Exports	Export your data
Send a donor their receipt again	Donations → All Donations, then open the gift	Resend or regenerate a receipt
See who else on your team can sign in	Team → Access Control	Roles and permissions

A menu item you don’t see is one your role doesn’t include. Finance → Exports, for example, is for the Owner and Finance roles. Ask your organization’s Owner if you need it.

You can also open a page directly. Going to app.donorcare.my/donations/all or app.donorcare.my/finance/exports asks you to sign in first, then takes you straight there.

If something goes wrong

What you see	What it means	What to do
“This email is not authorized to access the admin dashboard.”	That address isn’t on your organization’s team.	Check for a typing mistake and try any other work address you have. If none works, ask your organization’s Owner or Admin to add you — see Invite a team member.
“This account uses JomCARE sign-in. Sign in at the admin panel.”	You were signed in on the public site and used its Open dashboard shortcut, or a link under For your team at the bottom of the page. These don’t work for JomCARE accounts.	Open app.donorcare.my and select Login with JomCARE.
“Your sign-in attempt expired or was already used.”	The JomCARE sign-in was left open too long, or came from an old tab or a saved link.	Close the old tab, open app.donorcare.my afresh, and select Login with JomCARE again. Finish in one go.
You don’t know your JomCARE password	It may never have been set by you.	Use the forgot-password option on the JomCARE sign-in page. The reset email goes to the address on your account.
You signed in, but see your own gifts instead of your organization’s	You’re on the public site, in a donor account.	Go to app.donorcare.my.