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Sign in for the first time

Who can do this Owner, Admin, Finance, Member, Viewer

Get into DonorCARE for the first time, whether you registered your organisation yourself or a colleague invited you.

Before you start

Section titled “Before you start”
  • If a colleague invited you, have the invitation email open — it links straight to the step that creates your sign-in.
  • Know which email address your organisation account (or your invitation) uses.

Steps

Section titled “Steps”

  1. If you were invited, open the invitation email and select the link inside it. DonorCARE accepts the invitation automatically and adds you to the organisation. If you’re a brand-new user, it creates your account on the spot and emails you a temporary password — check that email (and your spam folder) before continuing. If you already had a DonorCARE sign-in, you’re taken straight to Organisation overview.

  2. Go to the DonorCARE sign-in page and enter your email address. Select Continue.

  3. Sign in the way DonorCARE offers you. What happens next depends on your account:

    • If you have a password set, you’re asked for it.
    • If not, DonorCARE emails you a one-time verification code — enter the 6 digits when it arrives.
    • If your organisation uses a JomCARE account, select Login with JomCARE instead (this also appears as a button on the email step) and sign in there.

  4. Confirm you’re in. You land on your organisation’s dashboard. If you were sent a temporary password by email, change it as soon as you’re in — a temporary password is meant to be used once.

If something goes wrong

Section titled “If something goes wrong”
What you see What it means What to do
“This email is not authorized to access the admin dashboard.” The email isn’t attached to a staff account in any organisation. Check you typed the right address, or ask whoever manages your organisation’s team to invite you — see Invite a team member.
“Failed to accept invitation” on the invitation link The invitation may have already been used, or the link has expired. Ask the person who invited you to send a new invitation.
“JomCARE sign-in was cancelled or failed.” You closed the JomCARE sign-in window, or it couldn’t complete. Select Login with JomCARE again and complete the sign-in without closing the window.
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Screenshots use sample data. Every screen on this page is captured against a demo organisation seeded with generated donors, amounts, receipt numbers and campaigns. Any resemblance to a real person or organisation is coincidental.