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Your directory listing

Who can do this Whoever claimed the listing

See and edit how your organisation appears in the public DonorCARE directory, once you’ve claimed it.

Before you start

Section titled “Before you start”
  • Your listing needs to be claimed first — see Claim our listing. Until then, My Directory Listing doesn’t appear in your sidebar at all.

Steps

Section titled “Steps”

  1. Open My Directory Listing. Once your listing is claimed, it appears in your sidebar. The badge next to your organisation’s name shows its current status — unclaimed, claimed offline, or verified.

  2. Update your details. Fields are grouped into Basics (name, local-language name, description), Contact (email, phone, website), Location (city, district, address, Google Maps link) and Socials (Facebook, Instagram, YouTube, TikTok).

  3. Add donation instructions, if your listing isn’t yet a DonorCARE customer. The Donation instructions section holds bank transfer details or other offline giving instructions shown to donors on your public page — filling this in is what moves an unclaimed listing to claimed status.

  4. Review suggested updates, if any appear. DonorCARE occasionally finds newer public information for a field on your listing and shows it at the top of the page as a suggestion. Select Accept to apply it, or Dismiss to keep what you have.

  5. Select Save changes. Your public page at the listing’s URL updates immediately.

If something goes wrong

Section titled “If something goes wrong”
What you see What it means What to do
“No directory listing linked to your account” Your account hasn’t completed a claim yet Follow Claim our listing from your public directory page
A change you made doesn’t seem to save The Save changes button is disabled until you’ve actually changed a field Make sure the field you edited shows your new value before saving
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Screenshots use sample data. Every screen on this page is captured against a demo organisation seeded with generated donors, amounts, receipt numbers and campaigns. Any resemblance to a real person or organisation is coincidental.